Return Policy

RETURNS

We offer a hassle-free return policy for unused items in their original condition and packaging within 30 days of delivery.

Restocking Fee: $0.00 (No restocking fee applies for approved returns.)

Flexible Returns: For personal reasons (e.g., change of mind), unused items can be returned following the approval process below.
Easy Process: Contact us at support@toautotool.com to request return approval and instructions.
Refund Timeline: Refunds are processed within 7-14 business days after we receive and inspect your approved return.

Please note: Custom-made products are non-returnable. Used products will not be accepted for refund or exchange.

Return shipping costs depend on the reason for your return:

For non-defective flexible returns (personal reasons): Return shipping fees are the customer's responsibility.
For defective items: ToAuto will cover all return shipping costs and provide a prepaid return label.

To keep the process smooth, please follow these guidelines:

Secure Packaging: Pack items carefully in original packaging to prevent damage during transit. If the original packaging is missing or damaged, a 15% repackaging fee will be deducted from the refund.
Track Your Return: We recommend using tracked shipping and keeping receipts/tracking numbers for added peace of mind.

We strive to make your return process as simple and stress-free as possible.

All returns must first be approved by ToAuto customer service. Please email pr@toautotool.com with photographic verification that the equipment is unused and in its original packaging (required for all machines).
Upon approval:
- For non-defective flexible returns: You will arrange and pay for return shipping.
- For defective items: ToAuto will provide a return label and arrange return shipping at no cost to you.
We will conduct a final inspection upon arrival at the ToAuto warehouse. If customer-caused damage is found, additional charges may be deducted from the refund.
Refunds will be issued within 7-14 business days after completion of inspection.

Please note: Used products will be discarded, and the requested refund or exchange will not be honored.

In the event you receive a defective product, it will be immediately replaced with an exact matching item (or refunded if replacement is not possible). In most cases, we send out a replacement on the same business day. We will cover all return shipping costs and provide a prepaid return label.
Defects are verified through the photos, descriptions, or videos provided. We are committed to ensuring every product meets our rigorous quality standards.
Please contact us with details of the defect at pr@toautotool.com. We will ask for pictures, descriptions, or a video to identify the problem.

Custom: Any ToAuto product or products sold that are not a standard size, feature, or type listed for sale on our website.
Machine: All ToAuto machines that are listed on the website.
Defective: A product that does not meet ToAuto product specifications or contains a clear manufacturing defect that alters the performance or usability of the product.