We stand behind our tools and the people who use them. Explore your coverage, register your product, or get help when you need it.
01 — WARRANTY COVERAGE
Clear coverage. No guesswork.
Know what your warranty covers and what may require additional review.
What's Covered
Eligible defects in materials and workmanship under normal use.
For ToAuto Smart Cutting Machines, coverage includes:
- Motor (12 months)
- Controller / Terminal (12 months)
- Internal electronics & wiring
- Cooling system (pump, reservoir, tubing)
- Structural components (frame, guide rails)
Each claim is assessed under the applicable warranty terms.
What's Not Covered
Ordinary wear, misuse and accidental damage are generally excluded.
Blade wear, incompatible accessories that cause damage, or improper maintenance may fall outside coverage.
Each claim is assessed under the applicable terms.
02 — HOW CAN WE HELP?
Choose what you need.
Registration is optional and does not affect your warranty coverage — but it unlocks faster support and a $20 coupon.
Get Product Support
Having an issue? Tell us what happened and we'll guide you through troubleshooting, repair, or replacement — usually within 24 hours.
Register Your Product
Register to keep your purchase details on file for faster support — and receive a "$20 coupon" emailed within 24 hours.
03 — OUR SERVICE PROCESS
Simple steps. Practical solutions.
Share your product model, purchase details and a short description. Photos or videos can help.
Our team will help diagnose the problem and guide you through safe troubleshooting when appropriate.
Depending on the findings and coverage, we'll discuss parts, repair, replacement or other available remedies.
We'll help coordinate the next steps and check whether the issue has been resolved.
04 — PRODUCT SUPPORT
Answers for your tools.
Find guidance for common Smart Cutting Machine questions, from blade compatibility to controller operation and maintenance.
Getting Started
New to your ToAuto machine? Start here.
Before your first cut:
- Unbox and inspect all components.
- Install the correct blade for your material.
- Fill the cooling reservoir with clean water.
- Test at low RPM first, then adjust for your material.
Watch our video guide
Speed & Material Guide
How do I choose the right RPM for my material?
Using the correct RPM protects your blade, your machine, and your material.
Running too fast on hard materials can overheat the blade and cause cracking.
Download our full RPM reference chart
When in doubt, start low and increase gradually. Contact support if you're unsure about a specific material.
Blades & Compatibility
Can I use third-party or non-ToAuto blades?
We strongly recommend using ToAuto-certified blades for your specific model. Third-party blades may void warranty if they cause damage due to incorrect arbor size, RPM rating, or thickness.
When in doubt, ask us first — we'll confirm compatibility within 24 hours.
Controller & Eletrical
What if the display stops responding or behaves abnormally?
Stop using the machine immediately.
Check all cable connections (Type-C, power).
Contact support with your model number and a description of the issue.
Cutting Performance
What if cutting is uneven, slow, or vibrating excessively?
Stop the machine immediately if vibration is excessive.
Record: material type, blade model, RPM setting, and feed rate.
Check blade condition (dull or damaged blades cause poor cuts).
Contact support with your notes — we'll help diagnose the issue.
Maintainence
What if water reaches an electrical component?
Splashing water during normal use will not cause damage, but do not submerge the controller in water.
Reminder: It is recommended to keep a dry cloth next to the machine while cutting and to dry wet hands before operating the controller.
FAQ
What's covered under the 12-month warranty?
Defects in materials and workmanship under normal use, including motor, controller, internal electronics, cooling system, and structural components. Consumables (blades, abrasives) and damage from misuse or unauthorized modifications are not covered.
How do I make a warranty claim?
Email or call us with your order number, photos/video of the issue, and a short description. Our team responds within 24 hours with troubleshooting steps or a return label.
How long does the warranty process take?
24 hours: We acknowledge your claim and may provide initial troubleshooting steps.
48 hours: We assess the issue and confirm whether it's covered under warranty.
10-15 business days: After approval, we arrange repair, replacement, or parts shipment.
Complex cases may take longer — we'll keep you updated at every step.
How do I send my machine back for warranty repair?
Once your claim is approved, we'll provide our repair center address. You'll need to:
Contact us first to confirm the shipping carrier (we need to ensure the carrier meets our service requirements).
Pack the unit securely in original packaging if possible.
Ship to our repair center and keep the tracking number.
We'll send you a prepaid return label after we confirm the issue is covered under warranty.
Who pays for shipping during warranty repair?
nitial shipping: You pay upfront to send the unit to our repair center.
Reimbursement: Once we confirm the issue is covered under warranty, we'll refund your shipping cost (up to a standard ground shipping rate).
Return shipping: After repair, we ship the unit back to you free of charge.
⚠️ If the issue is determined to be outside warranty coverage, shipping costs are not reimbursed. We'll discuss options with you before proceeding.