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Refund policy

 We want you to feel confident shopping at https://www.toautotoolglobal.com/. If something isn’t right, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

In the same condition as received

Unworn or unused

With tags (if applicable)

In the original packaging

Returned with the receipt or proof of purchase

How to Start a Return

To start a return, contact us at support@toautotoolglobal.com with your order details.

If your return is accepted, we’ll send you:

A return shipping label, and

Instructions on how and where to send your package

Important: Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at support@toautotoolglobal.com

Damages, Defects, or Wrong Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us immediately at support@toautotoolglobal.com .so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)

Custom products (special orders or personalized items)

Personal care goods (such as beauty products)

Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

Sale items

Gift cards

If you’re unsure whether your item is eligible, contact us at support@toautotoolglobal.com before starting a return.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund is approved.

If approved:

Your refund will be issued automatically to your original payment method

Processing times vary by bank/credit card provider, and it may take additional time for the refund to appear on your statement

Contact Us

For any questions about returns or refunds, reach out to us at:
support@toautotoolglobal.com